How to Join Hawaii SMG

Physicians interested in joining Hawaii SMG can contact our contracting department at contracting@amm.cc or call either (808) 200-2066 or (888)-239-6724 to be connected with the business development manager in your area.

Provider Information

Hawaii SMG is actively recruiting new Primary Care Physicians (PCPs) and Specialist Physicians to support the growing number of members choosing Hawaii SMG for their healthcare needs.  Hawaii SMG is committed to supporting independent community physicians.  Our unique capitated payment model, with generous PCP capitation compensation combined with incentives for quality care, helps the physicians in our IPA successfully manage both clinical and non-clinical needs for our patients. 

Fast Referrals support both patients and physician offices.  Many member services are available through Direct Referrals.  An Easy Online Referral Portal assists physician offices when a referral is needed for a member.  Hawaii SMG has a referral system where:

  • Over 60% of authorizations are auto approved
  • Urgent Authorizations are completed in 2 hours
  • 90% of authorizations completed in 48 hours

Download Auth Form PDF

An Easy Claims Submission Process supports rapid claim payment. Hawaii SMG has:

  • Electronic Claims Submission
  • A User-friendly Claims Information Portal
  • Experienced Claims Examiners

Proactive Physician Office Training and Support Programs are provided by an experienced team which includes Certified Coders and CMS Star Experts.  Support Programs and Training are provided in both the Physician office and at off-site training meetings. 

Provider Portal Access

Contracted Hawaii SMG providers can select the following links to access the Hawaii SMG Provider Portals for Referrals and Claims. If you need assistance in accessing the portals, please contact ProviderOfficeManagement@amm.cc 

Claims Status Portal

Find a Doctor in Your Area

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Preferred Urgent Care Centers (Call for Hours)

Visit an urgent care center when you cannot get an appointment with your doctor and you have an urgent non-life-threatening medical need.

Please note that these Urgent Care Centers are not owned and operated by Hawaii SMG and their hours/availability are subject to change. Please call the UCC directly for more information.

Please follow-up with your doctor after any Urgent Care/ER visit or hospital stay. Your doctor knows you best and will work with you to monitor and manage your conditions to keep you in the best possible health.


Preferred Hospitals

View All Preferred Hospitals

Preferred Lab Services

DIAGNOSTIC LABORATORY SERVICES (DLS) - HONOLULU
(808) 733-2419
DIAGNOSTIC LABORATORY SERVICES (DLS) - HONOLULU
(808) 733-2419
DIAGNOSTIC LABORATORY SERVICES (DLS) - KAILUA KONA
(808) 329-1625
DIAGNOSTIC LABORATORY SERVICES (DLS) - KAMUELA
(808) 881-4470
DIAGNOSTIC LABORATORY SERVICES (DLS) - KAMUELA (2)
(808)885-9020 Fax: (808) 885-0494
DIAGNOSTIC LABORATORY SERVICES (DLS) - KEALAKEKUA
(808) 553-5331 Fax: (808) 553-3158
DIAGNOSTIC LABORATORY SERVICES (DLS) - LIHUE
(808) 245-7130
CLINICAL LABS OF HAWAII-KAILUA II
(808) 266-6833
VIEW ALL LAB SERVICES